Academies, agents,
and tools I’ve built.

A three-stage blended sales academy I designed and ran across five markets for a Fortune 500 insurance client. The flagship onboarding-to-mastery ladder for new agents, with hard certification gates, an audit-clean compliance trail, and a measurably faster time-to-productivity than the legacy programme it replaced.

A yearlong leadership development track for field managers and aspiring leaders at a Fortune 500 insurance client, built around a two-stage architecture gated by a formal assessment center. Recruitment first, leadership second, with observable competency, not course completion, as the only way through the middle.

A modular library of soft-skills programmes I built for a Fortune 500 insurance client across five markets. Communication, negotiation, emotional intelligence, time management, influence, and the other human skills that separate good agents from great ones, designed to be assembled into custom learning journeys per audience instead of one-size-fits-all courses.

A structured internship programme I designed and ran across multiple enterprise organisations in the UAE (automotive, insurance, and professional services), recruiting students from universities in the UK, Canada, India, Lebanon, and across the Gulf. Built from scratch to give interns real work, a real development track, and an experience worth showing on a CV.

A retrieval-augmented onboarding companion I built to give new joiners a single conversational interface for everything they need in their first 90 days. Threads policy, org context, and prior conversations into one answer instead of forcing the new joiner to know which document to ask for.

A Copilot Studio agent I built to give every supervisor the same well-structured safety observation conversation, every time, without making it feel scripted. Replaces the freelance, closed-question version of safety observations with a flowchart-driven dialogue that always lands on a committed action.

A three-prompt pipeline I built that turns a job description into a complete role-based competency framework, exported to Excel via Power Automate. Designed so L&D teams can produce a defensible competency model in minutes instead of the six weeks of expert workshops it used to take.

A Copilot Studio agent I built to evaluate uploaded training decks against a 21-criterion curriculum analysis rubric and write structured results straight to Excel. Replaces the 1-2 day manual review with a 10-15 minute pipeline, with the assessment criteria visible and editable per engagement.

A four-stage Claude API pipeline I built to turn SME interview notes into a gold-standard High-Level Design Document for an eLearning course. Validated against 13 quality rules I derived from a gap analysis of best-in-class HLDDs, so every output is audit-ready by construction.

A small CLI tool I built to take a SCORM package and produce a clean, paginated PDF of every screen. Useful for reviewers, regulators, and anyone who needs a static record of an interactive course without launching the SCORM player. Handles JS-rendered pages, click-to-reveal interactions, and auto-advance timing.

A standalone web app I built to replace the 30-minute manual write-up every instructional designer does at the start of every project. Takes a topic, target role, industry, and a desired LO count, and returns a complete set of Mager-format learning objectives tagged with Miller's Level and 70-20-10 placement, exportable to Word or Excel in one click.